Passenger Advisory Group

Our new Passenger Advisory Group will improve our understanding of what is important to passengers at Dublin Airport. The Passenger Advisory Group will examine how passenger priorities are addressed by the quality of service and relevant capital investment projects proposed by Dublin Airport. In September 2019, we will take account of the advice from the Passenger Advisory Group to decide how to monitor the quality of service and approve relevant capital investment projects from 2020.

Membership of the Group

The Passenger Advisory Group is composed of thirteen organisations that represent the diversity of passengers at Dublin Airport: 
• Leisure passengers are represented by the Consumer’s Association of Ireland, the European Consumer Centre and Failte Ireland. 
• Older passengers are represented by Age Action and young by the National Youth Council of Ireland. 
• People with reduced mobility or disabilities are represented by the National Disability Authority, the Disability Stakeholders Group, the Irish Society for Autism, the National Council for the Blind Ireland and Alzheimer’s Europe.
• Business passengers are represented by the Irish Business and Employers Confederation (IBEC), Chambers Ireland and Ireland’s inward investment promotion agency, the IDA. 

Meetings of the Group 

We will chair five meetings with the Passenger Advisory Group with the following themes. Our engagement with the Group will be timely before we make our decision in September 2019. 

 

November 2018

Meeting 1: Identification of passenger priorities and Overview of the current Measures and targets of quality of service

Guidance Document (8 November 2018)  

Conclusions of Meeting (22 November 2018)

February 2019

Meeting 2: Overview of the proposal of Dublin Airport on selected capital projects

Guidance Document (29 January 2019)

Presentation of Capital Investment Proposals by Dublin Airport

Conclusions of Meeting (7 February 2019)

March 2019

Meeting 3: Overview of the proposal of Dublin Airport for the future targets of quality of service and our current thinking 

Presentation about Passenger Experience by Dublin Airport

Presentation about Quality of Service Proposals by Dublin Airport

Presentation about the Taxi Service by Dublin Airport

Conclusions of Meeting (7 March 2019)

May 2019

Meeting 4:   Overview of our proposals on quality of service

June 2019

Meeting 5:   Overview of our proposals on selected capital projects

 

 

 

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View the European Commission campaign on passenger rights here 
 

 

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