Instructions to those affected by the failure of Lowcostholidays Spain SL (TA0730)

Irish customers who booked with Lowcostholidays Spain should note that the company is licensed by and bonded with the Commission.
Further to the failure of Lowcostholidays Spain SL (t/a Lowcostholidays.ie) on 15th July 2016 please note the following:

 

For customers of Lowcostholidays Spain S.L. who have not yet travelled:

Check with the airline (see below for main contact details) who were to provide your flight and the hotel you were to stay with to see if your tickets and/or accommodation  are still valid and have been paid by the travel agent;

 

1. If your airline says you can travel and if you have established that your accommodation has been paid for by Lowcostholidays Spain S.L., you can proceed with your travel plans.

2. If your airline says you can travel but you have established that your accommodation has not been paid for by Lowcostholidays Spain S.L. you can 

(a) proceed with your travel plans, pay for your accommodation yourself and then claim a refund of the original accommodation cost by completing the Future Booking Claim Form  and submitting it to CAR; Include all Lowcostholidays booking documentation with your claim along with proof of payment (bank statement/credit card statement)

(b) you can choose not to travel and claim a refund by completing the Future Booking Claim Form  and submitting it to CAR.

3. If your airline says you cannot travel and your accommodation is not paid, you cannot proceed with these travel plans and you can claim your original costs back by completing the Future Booking Claim Form and submitting it to CAR.  Include all Lowcostholidays booking documentation with your claim along with proof of payent (bank statement/credit card statement)

 

For customers of Lowcostholidays Spain S.L. who were abroad at the time of the failure (15 July 2016):

You may have been asked to pay for your accommodation again. If so, you can claim the cost back by completing the Expenses Claim Form and submitting it to the Commission for Aviation Regulation (CAR).

 

For customers of Lowcostholidays Spain S.L. who booked accommodation only:

You may be asked to pay for your accommodation again. Unfortunately you cannot claim the original cost back as this is not covered by the Licence and bond issued by CAR.

 

If you have submitted a claim:

Claims will be processed in date order of receipt.

In relation to next steps in the claims process, customers who have made a claim can expect to receive a response from the Commission which either:

1. Requests further information to validate the claim, or

2. Confirms that the claim is not eligible, or

3. Confirms that the claim is eligible and setting out the payment process

In advance of receiving a communication as set above, no further communication is required from claimants.

 

Contact Details

If you have any other queries please call 01-8889000 or email claims@aviationreg.ie.

Aer Lingus Contact Details: https://www.aerlingus.com/support/contact-us/

Ryanair Contact Details: https://www.ryanair.com/ie/en/useful-info/help-centre

 

Our website will be updated on an on-going basis.

 

 

News

Consultation on the Scope of the Interim Review of the Regulatory Treatment of the Northern Runway

(25 Jul 2016)

The Commission is conducting a consultation on the scope of the interim review of the 2014 Determination relating to the Northern Parallel Runway.

Claim forms for customers of Lowcostholidays Spain S.L.

(18 Jul 2016)

Updated claim forms for the failure of Lowcostholidays Spain SL

Lowcosttravelgroup trading announcement

(15 Jul 2016)

The CAR is aware that Lowcosttravelgroup has gone into administraton. We are endeavouring to find out the extent to which this affects Irish customers of Lowcostholidays Spain and will update our website as soon as further information is available.

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