Denied Boarding

Where a flight is overbooked and an air carrier reasonably expects to deny boarding it shall first call for volunteers in exchange for benefits to be agreed. If there is an insufficient number of volunteers, the airline may deny boarding to passengers against their will but must compensate them and offer the following assistance:

  • Information: the air carrier shall provide a written notice setting out the rules for assistance in line with the Regulation. In addition, a sign must be displayed at the check-in area referring to air passenger rights under the Regulation.
  • Passengers shall be offered the choice between reimbursement of the cost of their ticket if they decide not to travel; and rerouting to their final destination at the earliest opportunity. Passengers may choose to travel at a later date at their convenience, subject to the availability of seats.
  • Meals and refreshments shall be offered free of charge and in reasonable relation to the waiting time.
  • Hotel accommodation shall be provided where a stay of one or more nights becomes necessary, as well as transport between the hotel and the place of accommodation.
  • Two free telephone calls, telex or fax messages, or emails shall be offered
  • Compensation as set out in the table (below). The amount of compensation payable may be reduced by 50% if the rerouting offered allows the passenger to arrive at his/her final destination close to the original planned arrival time.

Compensation Amounts related to Denied Boarding

  • For flights with a distance of 1500km or less and where the delay is less than 2 hours past the original planned arrival time: €125
  • For flights with a distance of 1500km or less and where the delay is more than 2 hours past the original planned arrival time: €250
  • For intra-Community flights of more than 1500km and all other flights between 1500km & 3500km where the delay is less than 3 hours past the original planned arraival time: €200
  • For Intra-Community flights of more than 1500km and all other flights between 1500km & 3500km where the delay is more than 3 hours past the original planned arrival time: €400
  • For all other flights not falling within the categories mentioned above and where the delay is less than 4 hours past the original planned arrival time: €300
  • For all other flights not falling within the categories mentioned above and where the delay is more than 4 hours past the original planned arrival time: €600

 

 

 

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