Cancellation

Cancellation with prior notice.

Under the terms of the Regulation your entitlement and compensation varies depending on when you were informed of the cancellation.

The airline must provide at least two weeks notice to avoid paying compensation and they must then offer either:

  • an alternative flight at the earliest opportunity or at a later date of your choice subject to the availability of seats; or
  • a full refund of the ticket.

If you have been given between two weeks and seven days notice the airline must offer a choice between:

  • an alternative flight departing no more than two hours before your original departure time and allowing arrival at your final destination within fours hours of the original scheduled time of arrival; or
  • a full refund of the ticket.

Less than seven days notice requires the airline to offer the choice between:

  • an alternative flight departing no more than one hour before your original departure time and allowing arrival within two hours of the original scheduled time of arrival; or
  • a full refund of the ticket.

Airlines are entitled to offer a passenger comparable transport to the final destination if no alternative flight with the carrier is available.

Cancellation upon arrival at the airport.

In the event of a cancellation without prior notification the Regulation provides the following: 

  • The air carrier shall provide a written notice setting out the rules for assistance in line with Article 14(2) of the Regulation. In addition, a sign must be displayed at the check-in area with the following text:

"If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask a the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance"

  • Passengers must also be offered care and assistance free of charge while waiting for their rerouted flight– specifically, meals and refreshments in reasonable relation to the waiting time, hotel accommodation in cases where an overnight stay becomes necessary, transport between the airport and place of accommodation and two telephone calls, emails, faxes or telexes.
  • An alternative flight at the earliest opportunity or by comparable transport to the final destination.
  • A full refund of the ticket for the part or parts of the journey not made, and for the part or parts already made if the flight is no longer serving any purpose to the passenger’s original travel plan or when relevant a return flight to the first point of departure, at the earliest opportunity.
  • When a city, town or region is served by several airports, a carrier may offer a flight to an alternative airport to that originally booked. The carrier is then obliged to bear the cost of transferring the passenger to the airport to that which the booking was made or to another close-by destination agreed with the passenger.

Compensation.

Compensation in the event of a cancellation depends on the distance of the flight and the reason for the cancellation.

If an airline can prove that the cancellation was caused by an extraordinary circumstance which could not have been avoided even if all reasonable measures were taken no compensation is payable.

Examples of events which may constitute extraordinary circumstances can be found here.

As previously stated, the distance of a flight determines the amount of compensation due.
If the flight distance is:

  • 1500km or less the amount payable is €250
  • 1500km – 3500km and all EU flights over 3500km the amount payable is €400
  • 3500km or more the amount payable is €600.

If an airline can offer rerouting to the final destination that does not exceed:

  • two hours for flights of less than 1500km;
  • three hours for flights between 1500km and 3500km; and
  • four hours for flights over 3500km

the compensation will be reduced by 50%.

It is very important to note that compensation is distinct from and separate to the notion of reimbursement of expenses and/ or the refund of the cost of an unused flight ticket.

 

 

 

© 2014 Commission for Aviation Regulation
  • 3rd Floor Alexandra House Earlsfort Terrace Dublin 2
  • Phone: +353-(0) 1-6611700, Fax: +353-(0) 1-6611269, Email: info@aviationreg.ie