Travel Business Collapse Information and Claim Forms

The Commission operates a consumer protection scheme for customers of travel agents and tour operators established in Ireland. If you find you are out of pocket as a result of one of them going out of business, you may be covered by this scheme.

You may be covered by the scheme if you purchased a package and this package includes travel. You may also be covered if you bought travel (alone) commencing in Ireland.

There is also separate consumer protection to cover customers who buy travel packages sold elsewhere in Europe.

Unfortunately, no other customers are covered by the scheme. If you are one of these customers, we advise you to look at the charge back policy of your credit/debit card provider and/or any holiday insurance you may have in place.

We are currently dealing with claims in relation to the following businesses. You will find a link to the relevant claim forms below each one:

Rathgar Travel Limited (Claim form deadline closed May 11th 2020)

  • The time for receipt of completed claims in respect of Rathgar Travel Limited has expired. No further claims can be accepted beyond May 11th 2020. We are currently processing all claims received in date order and will be in communication with each claimant by email or post as appropriate in due course.

    Due to the fact that we are working remotely, we would ask you to bear with us during these difficult times.

East West Travel Limited (Claim form deadline closed 15th May 2020)

  • The time for receipt of completed claims in respect of East West Travel Limited has expired. No further claims can be accepted beyond May 15th 2020. We are currently processing all claims received in date order and will be in communication with each claimant by email or post as appropriate in due course.

    Due to the fact that we are working remotely, we would ask you to bear with us during these difficult times.

USIT Ireland Limited (Claim form deadline closed 26th May 2020)

  • The time for receipt of completed claims in respect of USIT Ireland Limited has expired. No further claims can be accepted beyond May 26th 2020. We are currently processing all claims received in date order and will be in communication with each claimant by email or post as appropriate in due course.

    Due to the fact that we are working remotely, we would ask you to bear with us during these difficult times.

Pamela Brownlee t/a Flyaway Travel & Cruises for You (Claim form deadline closed 23rd June 2020)

  • The time for receipt of completed claims in respect of Pamela Brownlee t/a Flyaway Travel & Cruises for You has expired. No further claims can be accepted beyond June 23rd 2020. We are currently processing all claims received in date order and will be in communication with each claimant by email or post as appropriate in due course.

    Due to the fact that we are working remotely, we would ask you to bear with us during these difficult times.

SM Tech Service Supply DAC t/a Planet Travel (Claim forms to be returned by 14th July 2020)

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