The Commission has published a decision and summary of the decision on the mechanisms that we will implement to improve passenger engagement in decisions we make in relation to Dublin Airport.
The Commission has published its Decision on the coordination parameters for the Summer 2019 Season at Dublin Airport.
Wednesday, 19 September 2018: The claims process for Sindaco Limited trading as Fanfare, Irish Film Tours and Buzz Travel has now closed. The Commission is actively processing all received claims to be completed in the coming weeks.
Wednesday, 19 September 2018: Passengers scheduled to fly into or out of Irish airports today, Wednesday 19th September 2018, may experience some disruption as a result of Storm Ali. If your flight is delayed or cancelled as a result of the severe weather conditions forecast, then it is important that you are aware of your rights and entitlements.
The Commission has published its Draft Decision on the coordination parameters for the Summer 2019 Season at Dublin Airport.
Tuesday, 11 September 2018: The claims process for Premier Irish Golf Tours trading as Premier World Travel and Premier Irish Golf Tours has now closed. The Commission is actively processing all received claims to be completed in the coming weeks.
The Commission has published the results of quality of service monitoring of Dublin Airport for Q2 2018.
Arising from the current strike action affecting Ryanair flights, passenger rights are protected under European legislation and it is important that all passengers are aware of their entitlements. The Commission for Aviation Regulation expects that Ryanair will send all affected passengers information about their rights and entitlements.
The Commission has published the responses to the Issues Paper in relation to the 2019 Determination, together with notification from the Department of Transport, Tourism, and Sport of Government policy to which we should have regard.
Customers are required to make a claim within 60 days of the date from which the tour operator or travel agent failed or was unable to meet their contractual obligations to the customers. Customers are encouraged to make claims promptly with such proof of loss as is available to them at that time. If the Commission requires further proof of loss it will request that from customers.