NEWS

COVID-19 and Quality of Service Penalties at Dublin Airport

(26 Mar 2020)

The Commission for Aviation Regulation confirms that there will be no financial penalties associated with any quality of service breaches at Dublin Airport for March and April 2020.

Overview of Customer Rights to Cancel a Package Due to COVID-19

(26 Mar 2020)

The Department of Transport, Tourism and Sport and the Department of Business, Enterprise and Innovation have today issued guidance on the right of travellers to terminate package travel contracts due to the extraordinary circumstances resulting from COVID-19. This guidance is available here.

Q4 2019 Quality of Service Report of Dublin Airport

(25 Mar 2020)

The Commission has published the results of quality of service monitoring of Dublin Airport for Q4 2019.

COVID-19 Related Advice – Guidance on Regulation EC261/2004

(23 Mar 2020)

We have updated this note to provide further clarity to airlines and passengers during this period of unprecedented air travel disruption caused by the COVID-19 outbreak. Regulation EC261/2004 sets out passengers’ rights where flights are cancelled or there are long delays.

Guidance Note on Airline Flight Cancellations – Regulation EU 261/2004

(20 Mar 2020)

Commission for Aviation Regulation Guidance Note on Airline Flight Cancellations – Regulation EU 261/2004 which applies to all flights departing from EU airports or arriving into EU airports from non-EU countries on EU carriers.

Notice regarding Rathgar Travel Limited ceasing to trade 11th March 2020

(12 Mar 2020)

Rathgar Travel Limited is unable to fulfil its obligations to its customers. The Commission operates a consumer protection scheme and, if you find you are out of pocket, you may be covered by this scheme.

COVID-19 Related Advice – Guidance on Regulation EC261/2004

(11 Mar 2020)

We are issuing this note to provide clarity to airlines and passengers during this period of unprecedented air travel disruption caused by the Covid-19 outbreak. Regulation EC261/2004 sets out passengers’ rights where flights are cancelled or there are long delays.

Flybe has ceased operations 5th March 2020

(05 Mar 2020)

Flybe has ceased operations UK regional airline Flybe entered administration overnight. All flights have been grounded and the UK business has ceased trading with immediate effect.

COVID-19 Related Advice

(27 Feb 2020)

Advice to passengers in relation to COVID-19 and their travel arrangements.

Consultation on Strategic Plan 2020 - Extended Deadline 6th March

(14 Feb 2020)

The Commission is currently developing a strategic plan for the year 2020. We have published a draft of this plan and are keen to hear the view of all interested parties and invite submissions by 6 March 2020.


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