Travel Business Collapse Information and Claim Forms

The Commission operates a consumer protection scheme for customers of travel agents and tour operators established in Ireland. If you find you are out of pocket as a result of one of them going out of business, you may be covered by this scheme.

You may be covered by the scheme if you purchased a package and this package includes travel. You may also be covered if you bought travel (alone) commencing in Ireland.

There is also separate consumer protection to cover customers who buy travel packages sold elsewhere in Europe.

Unfortunately, no other customers are covered by the scheme. If you are one of these customers, we advise you to look at the charge back policy of your credit/debit card provider and/or any holiday insurance you may have in place.

We are currently dealing with claims in relation to the following businesses.

Privacy notice relating to information you provide with your claim can be found here .

The data below is updated weekly, each Friday. Last updated 18th June 2021

 

Joe Walsh Pilgrimtours t/a Concorde Travel, Joe Walsh Tours, Cara Holidays and Pilgrimages Abroad ceased trading on the 27th April 2021 

For customers who bought either travel alone or a travel package commencing in Ireland a claim form is available here  You must submit your claim form within 60 days of the collapse of the business. The Commission will assess these claims to determine the amount due to the claimant.

For customers who bought a travel package not commencing in Ireland (departing UK and EU countries) details on how to make a claim is available here

We have received 2,619 claims. We have started assessing these claims. A member of our claims team will be in contact with each claimant in due course. Where additional information/documentation is required from claimants, this will be requested. As this information is received, we will proceed to close these claims.

Claims Closed: 41

Claims Ongoing: 2,578

 

 

King Travel Limited t/a SunSearch Holidays (Claim form deadline closed 1st November 2020)

We have received 247 claims. We are in the process of assessing these claims. A member of our claims team will be in contact with each claimant in due course. Where additional information/documentation is required from claimants, this will be requested. As this information is received, we will proceed to close these claims.

Claims Closed: 246

Claims Ongoing: 1

 

 

 

 

 

 

 

 

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  • Phone: +353-(0) 1-6611700, Email: info@aviationreg.ie