Travel Business Collapse Information and Claim Forms

The Commission operates a consumer protection scheme for customers of travel agents and tour operators established in Ireland. If you find you are out of pocket as a result of one of them going out of business, you may be covered by this scheme.

You may be covered by the scheme if you purchased a package and this package includes travel. You may also be covered if you bought travel (alone) commencing in Ireland.

There is also separate consumer protection to cover customers who buy travel packages sold elsewhere in Europe.

Unfortunately, no other customers are covered by the scheme. If you are one of these customers, we advise you to look at the charge back policy of your credit/debit card provider and/or any holiday insurance you may have in place.

We are currently dealing with claims in relation to the following businesses.

Privacy notice relating to information you provide with your claim can be found here .

The data below is updated weekly each Friday. Last updated 27th November 2020. 

 

King Travel Limited t/a SunSearch Holidays (Claim form deadline closed 1st November 2020)

We have received 229 claims. We are in the process of assessing these claims. A member of our claims team will be in contact with each claimant in due course. Where additional information/documentation is required from claimants, this will be requested. As this information is received, we will proceed to close these claims.

 

SM Tech Service Supply DAC t/a Planet Travel (Claim form deadline closed 14th July 2020)

We have received 44 claims. All have been assessed and these claimants have been contacted. Where additional information/documentation is required from claimants, this will be requested. As this information is received, we will proceed to close these claims.
Claims Closed: 18
Claims Ongoing: 26

 

Pamela Brownlee t/a Flyaway Travel & Cruises for You (Claim form deadline closed 23rd June 2020)

We have received 130 claims. These have all been assessed. All claimants have been contacted. Where additional information/documentation is required from claimants, this has been requested. As this information is received, we will proceed to close these claims.
Claims Closed: 82
Claims Ongoing: 48

 

USIT Ireland Limited (Claim form deadline closed 26th May 2020)

We have received 2,982 claims. We have assessed 2,975 of these. Where additional information/documentation is required for these from claimants, this has been requested. As this information is received, we will proceed to close these claims. All claims are processed in date received order.
Claims Closed: 1,867
Claims Ongoing: 1,108

We are currently processing all claims received. However, if you have submitted a claim in connection with a school trip, please be advised that the school is the primary contact and we are working with each school to assess the claims. We will update the individual claimants as soon as possible.

 

East West Travel Limited (Claim form deadline closed 15th May 2020)

We have received 136 claims. These have all been assessed. All claimants have been contacted. Where additional information/documentation is required from claimants, this has been requested. As this information is received, we will proceed to close these claims.
Claims Closed: 105
Claims Ongoing: 31

 

Rathgar Tra​vel Limited (Claim form deadline closed May 11th 2020)

We have received 89 claims. These have all been assessed. All claimants have been contacted. Where additional information/documentation is required from claimants, this has been requested. As this information is received, we will proceed to close these claims.
Claims Closed: 85
Claims Ongoing: 4

 

 

 

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  • Phone: +353-(0) 1-6611700, Email: info@aviationreg.ie