Travel Business Collapse Information and Claim Forms

The Commission operates a consumer protection scheme for customers of travel agents and tour operators established in Ireland. If you find you are out of pocket as a result of one of them going out of business, you may be covered by this scheme.

You may be covered by the scheme if you purchased a package and this package includes travel. You may also be covered if you bought travel (alone) commencing in Ireland.

There is also separate consumer protection to cover customers who buy travel packages sold elsewhere in Europe.

Unfortunately, no other customers are covered by the scheme. If you are one of these customers, we advise you to look at the charge back policy of your credit/debit card provider and/or any holiday insurance you may have in place.

We are currently dealing with claims in relation to the following businesses.

Privacy notice relating to information you provide with your claim can be found here .

The data below is updated weekly, each Friday. Last updated 21st January 2022

 

Katie Doyle t/a Capture Travel ceased trading on the 20th January 2022.

For customers who bought either travel or a travel package commencing in Ireland a claim form is available here. You must submit your claim form within 120 days of the collapse of the business. The Commission will assess these claims to determine the amount due to the claimant.

 

Notice regarding Truly Travel (Ire) Limited ceasing to trade 

This is an information notice regarding a UK established company Truly Travel (Ire) Limited t/a Alpharooms, Alpha Holidays and Teletext Holidays.

The UK established company Truly Travel (Ire) Limited t/a Alpharooms, Alpha Holidays and Teletext Holidays is unable to fulfil its obligations to its customers.

It held a per passenger insurance policy providing consumer protection for its customers in Ireland who booked a package up until the 30 April 2021.

If you wish to make a claim, Irish customers who bought a travel package must make a claim against this Insurance policy using a claim form that is available at https://protectclaims.com/trulytravel You must submit your claim form by 30 April 2022. 

This company is not licensed by the Commission for Aviation Regulation in Ireland and therefore we are not involved in administering the claims process.

 

Cathal Brady t/a Brady Travel ceased trading on the 27th October 2021.

For customers who bought either travel or a travel package commencing in Ireland a claim form is available here. You must submit your claim form within 120 days of the collapse of the business. The Commission will assess these claims to determine the amount due to the claimant.

 

McGuill Travel Limited ceased trading on the 5th October 2021.

For customers who bought either travel or a travel package commencing in Ireland a claim form is available here. You must submit your claim form within 120 days of the collapse of the business. The Commission will assess these claims to determine the amount due to the claimant.

 

Joe Walsh Pilgrimtours t/a Concorde Travel, Joe Walsh Tours, Cara Holidays and Pilgrimages Abroad ceased trading on the 27th April 2021 

We have received 2,836 claims. We are in the process of assessing these claims. A member of our claims team will be in contact with each claimant in due course. Where additional information/documentation is required from claimants, this will be requested. As this information is received, we will proceed to close these claims.

Claims Closed: 2,497

Claims Ongoing: 339

 

 

 

 

 

 

 

 

 

 

 

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  • Phone: +353-(0) 1-6611700, Email: info@aviationreg.ie