JWT bookings with travel not departing from the Republic of Ireland

ADVICE FOR CUSTOMERS OF JOE WALSH PILGRIMTOURS LIMITED

We are sorry to confirm that Joe Walsh Pilgrimtours Limited which traded under the names Joe Walsh Tours, Cara, Concorde and Pilgrimages Abroad ceased trading on 27 April 2021.

If you have booked a holiday with Joe Walsh Pilgrimtours Limited, we regret that all bookings will be cancelled.   We have set out some advice below.

Please note it is very important that customers read the following advice on how to claim depending on the type of booking you have and how you paid for it.

Bookings with travel departing from the Republic of Ireland

If your booking included transport (flight, coach, ferry, train) which departed from the Republic of Ireland, you will need to contact CAR to claim as your booking will be protected by CAR’s financial protection scheme. 

Bookings with travel not departing from the Republic of Ireland

If your booking included transport (flight, coach, ferry, train) not departing from the Republic of Ireland, and if you paid any amount by credit or debit card, you will need to seek a refund from your card issuer.  To assist you with making your claim you will need to download a letter:

CREDIT CARD s.75

DEBIT/CREDIT CARD CHARGEBACK

Please note that the debit card letter should be used if you paid by credit card but the total value of the charge was less that £100. 

If your booking was paid by any other method, then you can submit a claim via the e-claims portal at https://protectclaims.com/joewalshtours

Please note there is no telephone claims service – you must submit your claim form online and all communication will be by email.

If you do not have access to internet or you would prefer to complete a claim form and send it in by post, then you can download one here. You will need a copy of your booking invoice and proof of payment or an acceptable photo of both to complete your claim.

If you wish to obtain a copy of the claim form by post you can write to PROTECT CLAIMS, PO BOX 6430, BASILDON, SS14 OQT.

Do not send any other information until you have completed a claim form.

Bookings through a travel agent or other travel company bookings

If you made your booking through a travel agent or other travel company – not directly with Joe Walsh Pilgrimtours Limited, then you will need to contact that company for advice and guidance.

Assistance

If you need assistance with your claim email claim@protectclaims.com

How long will it take to process my claim?

We aim to complete all claim payments as soon as possible and have employed additional resource to do so.  Across the industry there are a high volume of failures and we are estimating that claims can take up to six months to process.

When you submit your claim, ensure you send through all required paperwork, You will need a copy of your booking invoice and proof of payment or an acceptable photo of both to complete your claim. 

 

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  • Phone: +353-(0) 1-6611700, Email: info@aviationreg.ie