Wait Times for Mobility Assistance

Below we publish the 2020-2024 results to date of Dublin Airport for the target of waiting times for passengers who request mobility or sensory assistance as set out in the 2019 Determination: 

  • 95% (100%) of pre-notified departing passengers with reduced mobility or disabilities should be assisted from the terminal reception point within 15 (20) minutes.
  • 98% (100%) of non pre-notified departing passengers with reduced mobility or disabilities should be assisted from the terminal reception point within 20 (30) minutes.
  • 93% (100%) of pre-notified arriving passengers with reduced mobility or disabilities should be assisted from the terminal holding point onwards within 10 (15) minutes.
  • 93% (100%) of non pre-notified arriving passengers with reduced mobility or disabilities should be assisted from terminal holding point onwards within 15 (20) minutes.

An annual penalty of €0.01 will apply if Dublin Airport cannot meet the targets.

Click the bottom right corner of the report for full-screen view.

© 2020 Commission for Aviation Regulation
  • 3rd Floor 6 Earlsfort Terrace Dublin 2, D02 W773 
  • Phone: +353-(0) 1-6611700, Email: info@aviationreg.ie