Passenger Satisfaction

Below we publish the 2020-2024 results to date of Dublin Airport for 14 passenger satisfaction targets. A penalty of €0.01 per measure will apply if the results are below the relevant target.

In Q1 2020, we granted Dublin Airport an exemption for the breach of the satisfaction measure of arriving passengers with ground transport information due to the unprecedented disruption caused by the Covid-19 pandemic (for details see CN2/2020). We also note that since March 2020 Dublin Airport has suspended all face-to-face passenger surveys due to the Covid-19 pandemic. 

Click the bottom right corner of the reports for full-screen view.

 

© 2020 Commission for Aviation Regulation
  • 3rd Floor Alexandra House Earlsfort Terrace Dublin 2 D02 W773
  • Phone: +353-(0) 1-6611700, Fax: +353-(0) 1-6611269, Email: info@aviationreg.ie