Poor weather conditions are causing disruptions to holiday travel plans

(21 Dec 2009)

The cold weather spell currently affecting many parts of Europe is resulting in disruptions to the travel plans of hundreds of passengers at Irish airports. 

It is important to note that regardless of the cause of such disruptions, passengers have significant rights and entitlements under EC Regulation No. 261/ 2004 in these situations. For a brief sumary of these rights and entitlements please see below.

Where a flight is cancelled with no prior notice the passenger is entitled to: 

  • Be informed of their legal rights by the airlne;
  • Access to telephone, fax, telex or other forms of communication;
  • A refund or an alternative flight to their destination subject to availability, and;
  • Food, refreshments and accommodation offered by the airline free of charge (if necessary and in reasonable relation to the waiting time) while waiting on an alternative flight.

Where a flight is delayed for certain prescribed timeframes the passenger is entitled to: 

  • Be informed of their legal entitlements by the airline, and;
  • Food and refreshments in reasonable relation to the waiting time ;
  • Two phone calls, telex or fax messages, or emails;
  • Overnight accommodation if a stay of one or more nights becomes necessary;
  • Transport between the airport and place of accommodation.

Where the assistance specified above is not provided free of charge, we recommend that passengers retain all receipts so that these can be submitted to the air carrier for reimbursement at a later date.

For more comprehensive information on air passenger rights and entitlements (including infomation relating to the payment of compensation) please click here.

  

 

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