Q2 2011 Quality of Service Monitoring

(04 Aug 2011)

The Commission has received from the DAA monthly data of the measures of time in the security queue and the availability of the outbound and inbound baggage systems for the second quarter of 2011.

Between April and June 2011, the DAA has met the three target levels for the measures of the time in the security queue, the availability of outbound and inbound baggage systems as specified in the Commission’s 2009 determination on airport charges from 2010 - 2014.

Please follow this link to read the Commission's report on quality of service monitoring at Dublin Airport, April - June 2011

Overall there are 13 service measures in the monitoring scheme. The Commission receives the results of these measures on a regular basis: data on the length of time spent by passengers in the security search queue and the availability of the inbound and outbound baggage systems are received from the DAA a few weeks after the end of a month; the other ten measures come from the results of a passenger survey carried out by Airports Council International (ACI) and are provided as soon as they become available after the end of every quarter.


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