Q4 Quality of Service Monitoring

(01 Feb 2013)

The Commission published its Quality of Service reports for the fourth quarter of 2012 using information provided by the DAA and IAA. The first report summarises the results for the quality of service schemes for aeronautical services at Dublin Airport, with new data reported for security queue times, baggage handling facilities, as well as passenger survey results. There was a breach in the service quality term for Q4 2012 related to the length of security queues. The second report provides an update on the quality of service scheme for the IAA. There was no breach in terms of service quality.

The reports also set out finalised price caps for the DAA and IAA for 2012.  Both price caps depend in part on the service quality provided by the companies, so could only be finalised once all the service quality results had been reported. For the DAA, the price cap is reduced due to breaches in the quality of service term by approximately 2 cents per passenger, which corresponds to more than €300,000 in revenues. For the IAA, there is no adjustment to the price cap on account of service quality. 

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