Q1 2013 Quality of Service Monitoring

(07 May 2013)

The Commission published its Quality of Service reports for the first quarter of 2013 using information provided by the DAA and the IAA. The first report summarises the results for the quality of service schemes for aeronautical services at Dublin Airport, with new data reported for security queue times, baggage handling facilities, as well as passenger survey results. There was a breach in the service quality term for Q1 2013 related to the length of security queues. The second report provides an update on the quality of service scheme for the IAA. There was no breach in terms of service quality.

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