Numerous Lufthansa flight disruptions

(22 Apr 2013)

Several Lufthansa flights to and from Ireland have been cancelled as a result of one-day strike action today. If you are scheduled to travel with the air carrier, then it is important that you are aware of your rights and entitlements in case your flight is cancelled or delayed.

In the event that your flight is cancelled then Lufthansa must offer you the choice between the following:

- re-routing as soon as possible:
- re-routing at a later date at your convenience: or
- a refund.

If you choose the first option (re-routing as soon as possible) then Lufthansa must provide you with care and assistance whilst you are waiting on the alternative flight. Care and assistance comprises:

- meals & refreshments in reasonable relation to the waiting time;
- hotel accommodation where an overnight stay becomes necessary;
- transport between the hotel accomodation and the airport;
- 2 free telephone calls/ access to email.

If your flight is subject to a long delay, Lufthansa must provide you with the care and assistance described above. In addition, if your flight is delayed by more than 5 hours, it must offer you the choice between:

- continuing with your journey: or
- a refund of the cost of your ticket. 
Please note that it is not possible for passengers to travel and avail of the full refund.

If Lufthansa does not provide the care and assistance described above, passengers should make their own reasonable arrangements and retain all receipts in the process. Passengers are advised to then submit copies of these receipts to the air carrier for reimbursement.

In both situations (i.e. flight cancellations and long delays) Lufthansa should provide affected passengers with written notices setting out their rights and entitlements under EC Regulation 261/ 2004.

Compensation may be payable to passengers affected by flight cancellation or long flight delays as a result of these strikes.

Passengers who remain unclear about their entitlements as set out in EC Regulation 261/ 2004, or who have further queries in relation to same, should contact this Office on 1890 787 787.

 
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