Poor weather conditions may disrupt festive travel plans

(21 Dec 2009)

The cold weather spell currently affecting several parts of Europe is having a disruptive effect on many flights at Irish airports.

It is important to note that regardless of the cause of these disruptions, passengers have significant rights and entitlements under EC Regulation No. 261/ 2004 in such situations. For a brief summary of these rights and entitlements please see below.

Where a flight is cancelled with no prior notice, the passengers are entitled to:

  • Be informed of their legal rights by the airline;
  • Access to telephone, fax, telex or other forms of communication;
  • A refund or an alternative flight to their destination subject to availability, and;
  • Food, refreshments and accommodation offered by the airline free of charge (if necessary and in reasonable relation to the waiting time) while waiting on an alternative flight.

Where a flight is delayed for certain prescribed timeframes (i.e. at least 2 hours for short haul flights and 3 hours for medium haul flights), passengers are entitled to:

  • Be informed of their legal entitlements by the airline;
  • Food and refreshments in reasonable relation to the waiting time;
  • Two phone calls, telex or fax messages, or emails;
  • Accommodation if a stay of one or more nights becomes necessary;
  • Transport between the airport and place of accommodation.

For more comprehensive information regarding your rights and entitlements under EC Regulation No. 261/ 2004 (including information about the applicability of compensation in these situations) please click here.

 

 

 

 

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