Travel Trade - the Commission's Role

The information below is currently under revision following the signing of Statutory Instruments 80 and 105 of 2019, which transposed Directive (EU) 2015/2302 on Package Travel and Linked Travel Arrangements into Irish Law. Updated information will be published here shortly. The Statutory Instruments are available here


What is travel trade licensing?

All tour operators and travel agents trading in the State are required by law to be licensed and bonded to buy or sell overseas travel originating in the State to destinations outside the State or Northern Ireland unless they are a retailer or organiser established in another Member State and have provided the Commission with sufficient evidence of security for the protection of consumers.

If you are seeking a Travel Agent's/Tour Operator's license for the first time, please e-mail us on and we will contact you with instructions.

What is the Commission's role?

The Commission has four main roles under the broad heading of travel trade licensing:

  • licensing travel agents and tour operators buying and selling overseas travel;
  • administering a bonding scheme for travel agents and tour operators;
  • processing claims for refunds and repatriation in the event of a licensed travel agent or tour operator going out of business; and
  • investigating instances of alleged illegal trading and, when necessary, prosecuting illegal traders.

What does the Commission not do?

The Commission's role does not encompass the following:

  • licensing travel arrangments for domestic travel in Ireland;
  • handling consumer complaints about travel agents, tour operators, hotels, luggage or airlines; or
  • handling complaints about advertising (unless this is by an alleged unlicensed trader).


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