Quality of Service

The 2014 Determination on airport charges (CP2/2014), results in a direct link between the price cap on airport charges for the regulatory period 2015 – 2019 and the quality of service delivered by Dublin Airport, by the inclusion of a quality of service term in the price cap. If Dublin Airport fails to meet the targets set out in the Determination, the price cap will be reduced by a specified amount. For further information on the quality of service targets and penalties see Chapter 9 of the 2014 Determination


Q4 2018 Report for Dublin Airport

The Commission has published the results of quality of service monitoring of Dublin Airport for Q4 2018. The report summarises the results, with data reported for security queue times, baggage handling facilities, as well as passenger survey results. 

Dublin Airport met all targets in Q4 2018.

In relation to the annual performance of 2018, Dublin Airport did not meet 4 daily security queue targets. There will be a reduction in the 2018 price cap of 0.20% based on these results.This means that Dublin Airport will collect about €600,000 less in aeronautical revenues.



Previous Reports

The reports in the table below present the results from the quality of service monitoring scheme at Dublin Airport since 2010.

Year Quality of Service Reports
2018 Q1Q2Q3Q4
2017 Q1Q2, Q3, Q4
2016 Q1, Q2, Q3, Q4
2015 Q1, Q2, Q3, Q4
2014 Q1, Q2, Q3, Q4
2013 Q1, Q2, Q3, Q4
2012 Q1, Q2, Q3, Q4
2011 Q1, Q2, Q3, Q4
2010 Jan-May , June-Sept , Q4



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