DAA Quality of Service Reports

The Final Determination on airport charges 2010 – 2014, CP4/2009, created a direct link between the price cap on airport charges at Dublin Airport and the quality of service delivered by the DAA by the inclusion of a quality of service term in the price cap. If the DAA fails to meet the targets set out in the Determination, the price cap will be reduced by a specified amount. For further information on the quality of service targets and penalties see Chapter 4 of CP4/2009. 

The reports in the table below present the results from the quality of service monitoring scheme at Dublin Airport.

DAA Regulated Entity Accounts

The DAA provides every year regulated entity accounts. Starting from 2011, regulated entity accounts will also include compliance reports.

Prior to 2011, the Commission provided a seperate compliance report every year except in years where there was a full Determination.