Austria 
| Bundesministerium für Verkehr, Innovation und Technologie.
Postfach 3000
Radetzkystraße 2
A-1030 Wien Tel: +43 (1) 71162/9204
Fax:+43 (1) 71162/9699
E-Mail: fluggastrechte@bmvit.gv.at |
Belgium  | Direction générale Transport Aérien
CCN
Rue du Progrès 80/5
BE-1030 BRUXELLES
Tel (fr): +32 2 277 43 99
Fax (fr): +32 2 277 42 58
Tel (nl): +32 2 277 44 04
Fax (nl): +32 2 277 44 05 Email: passenger.rights@mobilit.fgov.be |
Bulgaria 
| General Directorate Civil Aviation Adm
Ministry of Transport
9, Diakon Ignatii Str.
BG – SOFIA 1000
Tel: +359 2 937 1014
Fax: +359 2 980 5337 |
Cyprus  | Department of Civil Aviation
27 Pindarou Street
Alpha Business Centre
1429 Nicosia
Cyprus
Tel: +357 22 404102
Fax: 00357 22 766552
E-mail: director@dca.mcw.gov.cy |
Czech Republic  | Civil Aviation Authority
Airport Ruzyne
CZ - 160 08 PRAHA 6
Tel: +42 0 225 42 2726
Fax: +42 0 220 56 1823 |
Denmark 
| CAA-Denmark
Ellebjergvej 50
DK-2450 COPENHAGEN
Tel.: +45 3618 6000
Fax: +45 3618 6001 E-mail : dcaa@slv.dk |
Estonia  | Executive Officer
Aviation and Maritime Department
Ministry of Economic Affairs and
Communications
Harju 11
15072- Tallinn / ESTONIA
Tel: +372 6 256 342
Fax: +372 6 313 660 |
Finland 
| Finnish Transport Safety Agency
P.O. Box 320
FI-00101 Helsinki Tel : +358 (20) 618 500
Fax : +358 (20) 618 5095
E-mail : kirjaamo@trafi.fi |
France 
| Complaints regarding airlines and airports: Bureau des Passagers Aériens
Mission du Droit des Passagers
Direction générale de l'aviation civile
(DGAC)
50, rue Henry Farman-75720 Paris
Cedex 15 Fax: + 33 1 58 09 38 45 Complaints regarding tour operators:
Ministére de l'Economie, de l'Artisanat et du Travail- Service Toursim, Commerce, Artisanat et Services
Sous-Direction du Tourisme
23 Place de Catalogne 75685 Paris
cedex 14 |
Germany 
| LUFTFAHRT BUNDESAMT (LBA)
Hermann Blenk Strasse 26
DE-38108 BRAUNSCHWEIG
Phone : +49 531-23550
Fax : +49 531 2355710
Email : fluggastrechte@lba.de |
Greece 
| Regarding airports: Hellenic Civil Aviation Authority
Airports Division
Airport Operations Section
1 V. Georgiou str., Glyfada, Athens, 16604, Greece Tel: 0030-210-8916424-413
Fax: 0030-210-8916425
E-mail: d3b@hcaa.gr Regarding air operators:
Hellenic Civil Aviation Authority
Air Transport and International Affairs Division
Air Transport Economics Section 1 V. Georgiou str., Glyfada, Athens, 16604, Greece Tel: 0030-210-8916150
Fax: 0030-210-8916193
E-mail: d1d@hcaa.gr |
Hungary 
| Pasenger Complaints:
Egyenlö Bánásmód Hatóság
(Equal Treatment Authority)
Budapest 1024
Margit krt. 85 Postafiók: Pf 672. Budapest 1539
Tel: +36 1 336 7843
+36 1 336 7851
Fax: +36 1 336 7445
Email: ebh@egyenlobanasmod.hu
Enforcement:
Nemzeti Közlekedési Hatóság
Légiközlekedési Igazgatóság
(National Transport Authority
Directorate for Air Transport)
1066 Budapest
Teréz krt. 38
Postafiók: 1389 Budapest. Po Box 102
Tel: +36 1 373 1442
Fax: +36 1 332 6532
Email: office@nkh.gov.hu
|
Iceland 
| Flugmálastjórn Íslands
Skógarhlíó 12
IS- 105 Reykjavík
Phone: +354 569 4100
Fax: +354 562 3619
Email: fms@caa.is
|
Ireland 
| Commission for Aviation Regulation
3rd Floor, Alexandra House
Earlsfort Terrace
IE-DUBLIN 2
Tel.: +353 (0) 1 661 1700
Fax: +353 (0) 1 661 1269 info@aviationreg.ie |
Italy 
| ENAC - Direzione Centrale Coordinamento Aeroporti
Carta Diritti del Passeggero e Qualita dei Servizi
Viale Castro Pretorio 118
00185 Rome - Italy Tel: +39 06 445 961
Fax: +39 06 44596493
E-mail:
pax.disabili@enac.gov.it |
Latvia 
| Civil Aviation Agency
Airport Riga 10/1
Marupes pag. LV 1053, Latvia Tel: (+371) 678 30 936
Fax: (+371) 678 30 967
E-mail: prm@latcaa.gov.lv |
Lithuania 
| Civil Aviation Administration
Rodunios kelias 2
LT-02188 VILNIUS
Tel.: +370 5 2739038
Fax.: +370 5 2739237
Email: caa@caa.lt |
Luxembourg 
| Direction de l'Aviation Civile
4, Rue Lou Hemmer, L-1748 Luxembourg
Adresse postale: B.P. 283, L-2012
Luxembourg Tel: + 352 247 749 00
Fax: + 352 467790 Email: plaintes.prm@av.etat.lu |
Malta 
| Office for Consumer Affairs
Cannon Road
MT-Santa Venera, SVR 1411 Tel: (+356) 21 44 62 50 Email: airpassengerrights.ccd@gov.mt |
Norway 
| Flyklagenemnda,
Postboks 2924 Solli,
0230 Oslo
Norway Tel: +47 225 46000
Fax: +47 225 46 001
Email: post@reiselivsforum.no |
Poland 
| Civil Aviation Office
M. Flisa 2
PL-02-247 WARSAW Tel. + 48 22 520 7483
Fax. + 48 22 520 7347
E-mail: kancelaria@ulc.gov.pl |
Portugal 
| Administration
Instituto Nacional de Aviaçao Civil
Rua B, Edificio 4
Aeroporto de Lisboa
PT-1749-034 LISBOA Tel: +351 (21) 842 3500 Fax: +351 (21) 847 3585 |
Romania 
| Autoritatea Nationala Pentru
Persoanele cu Handicap
Calea Victoriei, N° 194, Sector 1
Bucharest - Romania
Tel : 0040 21 212 54 38
0040 21 212 54 39
Fax: 0040 21 212 54 43
Email : registratura@anph.ro Romanian Civil Aeronautical Authority
•os. Bucure•ti-Ploie•ti
No. 38-40, Sector 1, Bucure•ti
Cod 013 695 Tel: 0040 21 208.15.78
Fax: 0040 21 208.15.45
Web: www.caa.ro |
Slovakia 
| 1. Organizácia/Organisation:
Slovenská obchodná inšpekcia (Slovek
Trade Inspection)
Ústredný inšpektorát (Central
Inspectorate)
Prievozská 32
SK - 827 99 Bratislava 27 Tel.: +421 2 5827 2159
Fax: +421 2 5341 4996
E-mail: ui@soi.sk 2. Organizácia/Organisation:
Letecký úrad SR (Civil Aviation
Authority)
Letisko M.R. Štefánika
823 05 Bratislava Tel: +421 2 4363 8586
FAX: +421 2 4342 0331 3. Organizácia/Organisation:
Ministerstvo dopravy, pôšt a
telekomunikácií SR (Ministry of
Transport, Posts and
Telecommunications)
Sekcia civilného letectva a vodnej
dopravy (Directorate General of Civil
Aviation and Water Transport)
Odbor civilného letectva (Air Transport Department)
Nam. slobody c. 6, P.O.B. 100, Posta 15
810 05 Bratislava 15 Tel.: +421 2 594 94 457
FAX: +421 2 5273 1470 |
Slovenia 
| Ministry of Transport
Directorate of Civil Aviation Aviation
Inspection Department
Langusova 4
SI - 1535 LJUBLJANA
Tel: +386 1 478 88 24
+386 4 20611585
Fax: +386 1 478 8818
|
Spain 
| Agencia Estatal de Seguridad Aérea
División de Calidad y Protección al Usuario.
Anda. General Perón 40, Acceso B
(Recepción Planta 1a)
ES-28020 MADRID
Tel.: +34 91 5978321 |
Sweden 
| Luftfartsstyrelsen / Swedish Civil
Aviation Authority
SE-601 73 Norrköping
Sweden Tel: +46 771 50 35 03
Fax: +46 11 415 2250
E-mail:
luftfart@transportstyrelsen.se |
Switzerland 
| Ferderal Office of Civil Aviation FOCA
Passengerrights
CH-3003 BERN
Tel: +41 31 325 9596
Fax: +41 31 325 9060
E-mail: passengerrights@bazl.admin.ch |
The Netherlands 
| Inspectie Verkeer en Waterstaat
PO Box Passenger Complaints 90653
NL-2509LR Den Haag
Tel: +31 884 890 000
Fax: +31 704 562 424
Email: denied-boarding@ivw.nl |
United Kingdom 
| 1. United Kingdom - Enforcement Civil Aviation Authority
CAA House
45-59 Kingsway
London
WC2B 6TE 2. England
Equality and Human Rights Commission
(EHRC) Disability Helpline (England)
FREEPOST MID02164
Stratford upon Avon
CV37 9BR Tel: +44 08456 046 610
Textphone: +44 0845 604 6620
Fax: 08457 778 878
Email: info@equalityhumanrights.com 3. Wales
Equality and Human Rights Commission
Helpline Wales
Freepost RRLR-GYLB-UJTA
1st Floor
3 Callaghan Square
Cardiff
CF10 5BT Tel : 0845 604 8810
Textphone: 0845 604 8820
Fax: 0845 604 8830
Email: wales@equalityhumanrights.com 4. Scotland
Equality and Human Rights Commission
Helpline Scotland
Freepost RRLL-GYLB-UJTA
The Optima Building
58 Robertson Street
Glasgow G2 8DU Tel: 0845 604 5510
Textphone: 0845 604 5520
Fax: 0845 604 5530 - Scotland
Email: scotland@equalityhumanrights.com 5. Northern Ireland
The Consumer Council for Northern
Ireland (for complaints concerning
airports in Northern Ireland or flights
from Northern Ireland). 116 Holywood Road
Belfast BT4 1NY Tel: 0845 601 6022
Textphone: 028 9067 2488
Fax: 028 9065 7701
E-Mail:
complaints@consumercouncil.org.uk Website: www.consumercouncil.org.uk |
European Commission  | DG FOR ENERGY AND TRANSPORT
BE -1049 BRUXELLES
BELGIUM |