EU/EEA Enforcement Bodies

 Click on the country name to access the relevant website.

Austria  

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Bundesministerium für Verkehr, Innovation und Technologie.
Postfach 3000
Radetzkystraße 2
A-1030 Wien

Tel: +43 (1) 71162/9204
Fax:+43 (1) 71162/9699
E-Mail: fluggastrechte@bmvit.gv.at

Belgium

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Direction générale Transport Aérien
CCN
Rue du Progrès 80/5
BE-1030 BRUXELLES
Tel (fr): +32 2 277 43 99
Fax (fr): +32 2 277 42 58
Tel (nl): +32 2 277 44 04
Fax (nl): +32 2 277 44 05

Email: passenger.rights@mobilit.fgov.be

Bulgaria

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General Directorate Civil Aviation Adm
Ministry of Transport 
9, Diakon Ignatii Str.
BG – SOFIA 1000
Tel: +359 2 937 1014
Fax: +359 2 980 5337 

Cyprus

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Department of Civil Aviation 
27 Pindarou Street
Alpha Business Centre
1429 Nicosia
Cyprus

Tel: +357 22 404102 
Fax: 00357 22 766552
E-mail: director@dca.mcw.gov.cy

Czech Republic

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Civil Aviation Authority
Airport Ruzyne
CZ - 160 08 PRAHA 6
Tel: +42 0 225 42 2726
Fax: +42 0 220 56 1823 

Denmark

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CAA-Denmark
Ellebjergvej 50
DK-2450 COPENHAGEN
Tel.: +45 3618 6000
Fax: +45 3618 6001

E-mail : dcaa@slv.dk 

Estonia 

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Executive Officer
Aviation and Maritime Department
Ministry of Economic Affairs and
Communications
Harju 11
15072- Tallinn / ESTONIA

Tel: +372 6 256 342 
Fax: +372 6 313 660

Finland

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Finnish Transport Safety Agency
P.O. Box 320
FI-00101 Helsinki

Tel :    +358 (20) 618 500  
Fax :   +358 (20) 618 5095
E-mail : kirjaamo@trafi.fi

France

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Complaints regarding airlines and airports:

Bureau des Passagers Aériens
Mission du Droit des Passagers
Direction générale de l'aviation civile
(DGAC)
50, rue Henry Farman-75720 Paris
Cedex 15

Fax: + 33 1 58 09 38 45

Complaints regarding tour operators: 

Ministére de l'Economie, de l'Artisanat et du Travail- Service Toursim, Commerce, Artisanat et Services
Sous-Direction du Tourisme
23 Place de Catalogne 75685 Paris
cedex 14

 

Germany

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LUFTFAHRT BUNDESAMT (LBA)
Hermann Blenk Strasse 26
DE-38108 BRAUNSCHWEIG
Phone : +49 531-23550
Fax : +49 531 2355710
Email : fluggastrechte@lba.de
 

Greece

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Regarding airports:

Hellenic Civil Aviation Authority
Airports Division
Airport Operations Section
1 V. Georgiou str., Glyfada, Athens, 16604, Greece

Tel: 0030-210-8916424-413
Fax: 0030-210-8916425
E-mail: d3b@hcaa.gr

Regarding air operators:
Hellenic Civil Aviation Authority
Air Transport and International Affairs
Division
Air Transport Economics Section

1 V. Georgiou str., Glyfada, Athens, 16604, Greece

Tel: 0030-210-8916150
Fax: 0030-210-8916193
E-mail: d1d@hcaa.gr
 

 

Hungary

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Pasenger Complaints:
Egyenlö Bánásmód Hatóság
(Equal Treatment Authority)
Budapest 1024
Margit krt. 85

Postafiók: Pf 672. Budapest 1539
Tel:  +36 1 336 7843
 +36 1 336 7851
Fax: +36 1 336 7445
Email: ebh@egyenlobanasmod.hu


Enforcement:
Nemzeti Közlekedési Hatóság
Légiközlekedési Igazgatóság
(National Transport Authority
Directorate for Air Transport)
1066 Budapest
Teréz krt. 38

Postafiók: 1389 Budapest. Po Box 102
Tel:  +36 1 373 1442
Fax:  +36 1 332 6532
Email: office@nkh.gov.hu

Iceland         

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Flugmálastjórn Íslands
Skógarhlíó 12
IS- 105 Reykjavík


Phone: +354 569 4100
Fax: +354 562 3619
Email: fms@caa.is                      

Ireland

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Commission for Aviation Regulation
3rd Floor, Alexandra House
Earlsfort Terrace
IE-DUBLIN 2
Tel.: +353 (0) 1 661 1700
Fax: +353 (0) 1 661 1269

info@aviationreg.ie  

Italy

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ENAC - Direzione Centrale Coordinamento Aeroporti
Carta Diritti del Passeggero e Qualita dei Servizi
Viale Castro Pretorio 118
00185 Rome - Italy

Tel: +39 06 445 961 
Fax: +39 06 44596493
E-mail:
pax.disabili@enac.gov.it
  

Latvia 

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Civil Aviation Agency
Airport Riga   10/1 
Marupes pag.  LV 1053, Latvia 

Tel: (+371) 678 30 936   
Fax:  (+371) 678 30 967
E-mail: prm@latcaa.gov.lv

Lithuania

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Civil Aviation Administration
Rodunios kelias 2
LT-02188 VILNIUS

Tel.: +370 5 2739038
Fax.: +370 5 2739237
Email: caa@caa.lt

Luxembourg

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Direction de l'Aviation Civile
4, Rue Lou Hemmer, L-1748 Luxembourg
Adresse postale: B.P. 283, L-2012
Luxembourg

Tel: + 352 247 749 00 
Fax: + 352 467790

Email: plaintes.prm@av.etat.lu

Malta

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Office for Consumer Affairs
Cannon Road
MT-Santa Venera, SVR 1411

Tel: (+356) 21 44 62 50

Email: airpassengerrights.ccd@gov.mt 

Norway

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Flyklagenemnda,
Postboks 2924 Solli,
0230 Oslo
Norway

Tel: +47 225 46000
Fax: +47 225 46 001
Email: post@reiselivsforum.no

Poland

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Civil Aviation Office
M. Flisa 2
PL-02-247 WARSAW

Tel. + 48 22 520 7483  
Fax. + 48 22 520 7347 
E-mail: kancelaria@ulc.gov.pl

Portugal

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Administration
Instituto Nacional de Aviaçao Civil
Rua B, Edificio 4
Aeroporto de Lisboa
PT-1749-034 LISBOA

Tel: +351 (21) 842 3500

Fax: +351 (21) 847 3585 

Romania

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Autoritatea Nationala Pentru
Persoanele cu Handicap
Calea Victoriei, N° 194, Sector 1
Bucharest - Romania 

Tel : 0040 21 212 54 38
0040 21 212 54 39
Fax: 0040 21 212 54 43
Email : registratura@anph.ro

Romanian Civil Aeronautical Authority
•os. Bucure•ti-Ploie•ti
No. 38-40, Sector 1, Bucure•ti
Cod 013 695

Tel: 0040 21 208.15.78
Fax: 0040 21 208.15.45
Web: www.caa.ro

Slovakia 

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1. Organizácia/Organisation:
Slovenská obchodná inšpekcia (Slovek
Trade Inspection)
Ústredný inšpektorát (Central
Inspectorate)
Prievozská 32
SK - 827 99 Bratislava 27

Tel.: +421 2 5827 2159
Fax:  +421 2 5341 4996
E-mail: ui@soi.sk
 

2. Organizácia/Organisation:
Letecký úrad SR (Civil Aviation
Authority)
Letisko M.R. Štefánika
823 05 Bratislava

Tel: +421 2 4363 8586
FAX: +421 2 4342 0331

3. Organizácia/Organisation:
Ministerstvo dopravy, pôšt a
telekomunikácií SR (Ministry of
Transport, Posts and
Telecommunications)
Sekcia civilného letectva a vodnej
dopravy  (Directorate General of Civil
Aviation and Water Transport)
Odbor civilného letectva (Air Transport Department)
Nam. slobody c. 6, P.O.B. 100, Posta 15
810 05 Bratislava 15

Tel.: +421 2 594 94 457
FAX: +421 2 5273 1470 

 

Slovenia

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Ministry of Transport
Directorate of Civil Aviation Aviation
Inspection Department
Langusova 4
SI - 1535 LJUBLJANA
Tel: +386 1 478 88 24   
       +386 4 20611585   
Fax: +386 1 478 8818

Spain

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Agencia Estatal de Seguridad Aérea
División de Calidad y Protección al Usuario.
Anda. General Perón 40, Acceso B
(Recepción Planta 1a)
ES-28020 MADRID
 
Tel.: +34 91 5978321 

Sweden 

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Luftfartsstyrelsen / Swedish Civil
Aviation Authority
SE-601 73 Norrköping
Sweden

Tel: +46 771 50 35 03 
Fax: +46 11 415 2250

E-mail:
luftfart@transportstyrelsen.se

Switzerland

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Ferderal Office of Civil Aviation FOCA 
Passengerrights
CH-3003 BERN 

Tel: +41 31 325 9596 
Fax: +41 31 325 9060
E-mail: passengerrights@bazl.admin.ch

The Netherlands 

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Inspectie Verkeer en Waterstaat 
PO Box Passenger Complaints 90653
NL-2509LR Den Haag

Tel: +31 884 890 000
Fax: +31 704 562 424
Email: denied-boarding@ivw.nl

United Kingdom 

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England, Scotland & Wales

Passenger Complaints Unit
Civil Aviation Authority
CAA House
45-59 Kingsway
London
WC2B 6TE
England

Tel: +44 20 7453 6888
Fax: +44 20 7240 7071
Email: passengercomplaints@caa.co.uk 

Northern Ireland

The Consumer Council for Northern
Ireland (for complaints concerning
airports in Northern Ireland or flights
from Northern Ireland).  

116 Holywood Road
Belfast  BT4 1NY

Tel: 0845 601 6022
Textphone: 028 9067 2488
Fax: 028 9065 7701
E-Mail:               
complaints@consumercouncil.org.uk

Website: www.consumercouncil.org.uk

European Commission  EU flag.JPG 

DG FOR ENERGY AND TRANSPORT
BE -1049 BRUXELLES
BELGIUM

Updated: 7th December 2011

© 2014 Commission for Aviation Regulation
  • 3rd Floor Alexandra House Earlsfort Terrace Dublin 2
  • Phone: +353-(0) 1-6611700, Fax: +353-(0) 1-6611269, Email: info@aviationreg.ie