Complaint Procedure

If your complaint relates to the care and assistance received from an air carrier you must first contact the air carrier in question. For a full list of contact details for Irish Air Carriers please click here: Irish Air Carrier Details. For details of air carriers licensed elsewhere please contact our office and we will assist you or refer you to the relevant enforcement body as appropriate.

If your complaint relates to the care and assistance received at an airport you must first contact the airport. For a full list of contact details for Irish Airports please click here: Irish Airport Details

Complaints relating to airports outside of Ireland should be directed to the enforcement body of the country where the airport is situated. For a full list of the other enforcement bodies in Europe please click here: EU/EEA Enforcement Bodies

Complaints relating to the assistance received on-board a flight should be directed to the enforcement body of the Member State from which the flight departed. However if the flight departed from a county which is not a Member of the European Union then complaints should be forwarded to the enforcement body of the Member State of arrival.

When submitting your complaint to this office we would be obliged if you could complete our complaint form which is available in two formats. To download the PDF version of the form please click here. Alternatively an electronic version of the complaint form is available by clicking here. Please also include copies of your correspondence with the air carrier or the airport and any other relevant information.

Complaints may be sent in writing, in braille or by audio tape. Copies of the Regulation and the Complaint Form are also available in braille.  

Complaints may be sent by email (apr@aviationreg.ie), fax (+353 1 6611269), or post to the following address: Commission for Aviation Regulation, 3rd Floor Alexandra House, Earlsfort Terrace, Dublin 2.

Should you require any further information please contact us on Locall: 1890 787 787 or if overseas on Tel: +353 1 6611700 from 0900 to 1700 GMT.

 

 

 

© 2014 Commission for Aviation Regulation
  • 3rd Floor Alexandra House Earlsfort Terrace Dublin 2
  • Phone: +353-(0) 1-6611700, Fax: +353-(0) 1-6611269, Email: info@aviationreg.ie