Assistance by Air Carriers

Regulation (EC) 1107/2006 provides that disabled persons or persons with reduced mobility that are departing from an EU airport or arriving into an EU airport on an EU licensed carrier are entitled to specified levels of care and assistance by that air carrier. The Regulation stipulates that this assistance should be provided at no additional cost to the passenger.

From the 26th July 2008 airlines must have the facility to:

  • carry a recognised assistance dog within the cabin, subject to other relevant legislation and/or national rules;
  • transport up to two pieces of mobility equipment per disabled person or person with reduced mobility, including electric wheelchairs (subject to advance warning of 48 hrs and to possible limitations of space on board the aircraft and subject to the application of relevant legislation on the carriage of dangerous goods) in addition to medical equipment;
  • communicate necessary information concerning a flight in accessible formats to all disabled persons and persons of reduced mobility;
  • make reasonable efforts to arrange seating on request and subject to safety requirements and availability so as to meet the needs of individuals with disability or reduced mobility;
  • assist disabled persons or persons of reduced mobility in moving to the toilet facilities if required.

Request for assistance under this Regulation by the disabled person or person of reduced mobility should be notified to the airline, its agent or the tour operator at least 48hrs before departure. If no notification is given the airline shall make all reasonable efforts to provide assistance to allow the passenger to take their flight but the assistance cannot be guaranteed.

Where a disabled person or person of reduced mobility is assisted by an “accompanying person”, the air carrier will make all reasonable efforts to give that “accompanying person” a seat next to the disabled person or person with reduced mobility.

It is important to note that the above provisions for assistance and care shall apply on condition that the disabled person or person with reduced mobility presents themselves at check-in:

  • at the time stipulated in advance and in writing by the air carrier, agent or tour operator; or
  • if no time stipulated, not later than one hour before departure.

The disabled person or person with reduced mobility may also chose to present themselves at a designated point within the airport boundary:

  • at the time stipulated in advance and in writing by the air carrier, agent or tour operator; or
  • if no time stipulated, not later than two hours before departure.

The assistance provided shall, as far as possible, be appropriate to the particular needs of the individual passenger.

 

 

 

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