Assistance at Airports

Regulation (EC) 1107/2006 provides that disabled persons or persons with reduced mobility who are departing from, arriving at or transiting through an airport are entitled to receive specified levels of care and assistance whilst there.

Airports are required to have designated points within the boundaries of the airport, both inside and outside terminal buildings, where disabled passengers or persons with reduced mobility can, with ease, announce their arrival at the airport and request assistance.

Airports should have arrangements in place to assist disabled persons or persons with reduced mobility to:

  • move from a designated point to the check-in counter;
  • check-in and register baggage;
  • proceed from the check-in counter to the aircraft, with completion of immigration, customs and security procedures, etc;
  • board the aircraft, with the provision of lifts, wheelchairs or other assistance needed, as appropriate;
  • proceed from the aircraft door to their seats;
  • store and retrieve baggage on the aircraft;
  • proceed from their seats to the aircraft door;
  • disembark from the aircraft, with the provision of lifts, wheelchairs or other assistance needed, as appropriate;
  • proceed from the aircraft to the baggage hall and retrieve baggage, with completion of immigration, customs and security procedures, etc;
  • proceed from the baggage hall to a designated point;
  • reach connecting flights when in transit, with assistance on the air and land sides and within and between terminals as needed; and
  • move to toilet facilities if required.

A request for assistance under this Regulation should be notified to your airline, its agent or the tour operator at least 48hrs before departure. Airlines, their agents and tour operators are then responsible for informing the airports of departure and arrival.

If no notification is given the airport shall make all reasonable efforts to provide assistance to allow the passenger to take their flight.

Where a disabled person or person of reduced mobility is assisted by an accompanying person, this person must, if requested, be allowed to provide the necessary assistance in the airport and with embarkation and disembarkation.

Where the use of a recognised guide dog is required, this shall be accommodated provided at least 48hrs notice is given to the airline its agent of tour operator.

It is important to note that the above provisions shall apply on condition that:

  • The person presents themselves at check-in either:

at the time stipulated in advance and in writing by the air carrier, agent or tour operator; or

if no time stipulated, not later than one hour before departure.

  • The person arrives at a designated point within the airport boundary either:

at the time stipulated in advance and in writing by the air carrier, agent or tour operator; or

if no time stipulated, not later than two hours before departure.

The assistance provided shall, as far as possible, be appropriate to the particular needs of the individual passenger.

 

 

 

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