Statement by the Commission for Aviation Regulation (CAR) on Proposed Strike Action at Ryanair

(04 Jul 2018)

As a result of the proposed industrial action at Ryanair on 12th July 2018, some passengers will experience cancellations or delays.  Passenger rights are protected under European legislation and it is important that all passengers are aware of their entitlements.  The Commission for Aviation Regulation expects that Ryanair will send all affected passengers information about their rights and entitlements.

We provide details of entitlements on our site https://www.flightrights.ie

In summary, the following should be noted by all affected passengers:

 

Flight Cancellations

If your flight is cancelled Ryanair must offer you the following choices:
- re-routing as soon as possible;
- re-routing at a later date at your convenience; or
- a refund.

If you choose to be re-routed as soon as possible, Ryanair must provide you with care and assistance while you wait for the alternative flight.  Care and assistance means:

- meals and refreshments in reasonable relation to the waiting time
- hotel accommodation where an overnight stay becomes necessary
- transport between the airport and place of accommodation (hotel or other)
- two free telephone calls/access to email

If Ryanair does not provide the care and assistance described above, passengers should make their own reasonable arrangements and retain all receipts in the process. Passengers are advised to submit copies of these receipts directly to Ryanair.

 

Flight Delays

If your flight is delayed for more than 2 hours, Ryanair must provide you with care and assistance. If your flight is delayed by more than 5 hours, Ryanair must offer you the choice between continuing your journey or a refund of the cost of your ticket.   Please note that it is not possible for passengers to travel and avail of the full refund.

 

Compensation

Passengers are entitled to compensation where a flight is cancelled or delayed by more than 3 hours except where the cancellation or delay is due to extraordinary circumstances.  Affected passengers are advised to contact Ryanair directly.  

 

Contact Us

Passengers who remain unclear about their entitlements or who have further queries, please contact this Office on 1890 787 787 or + 353 1 6611700.

 

Media Queries

All media queries should be directed to: Johnny Fallon – 085-8895103 johnny@carrcommunications.ie

 

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View the European Commission campaign on passenger rights here 
 

 

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© 2018 Commission for Aviation Regulation
  • 3rd Floor Alexandra House Earlsfort Terrace Dublin 2 D02 W773
  • Phone: +353-(0) 1-6611700, Fax: +353-(0) 1-6611269, Email: info@aviationreg.ie