Important Update for Customers of Heffernan's Shipping and Tourist Agency Limited trading as Heffernan's Travel and Easy Travel

(03 Dec 2018)

Monday, 3 December 2018: The claims process for Heffernan's Shipping and Tourist Agency Limited trading as Heffernan's Travel and Easy Travel has now closed. The Commission is actively processing all received claims to be completed in the coming weeks. 

On 3rd October 2018, the Commission for Aviation Regulation withdrew the travel agent licences of Heffernan's Shipping and Tourist Agency Limited trading as Heffernan's Travel and Easy Travel.

The Commission operates a consumer protection scheme and customers can make a valid claim if they have incurred loss or liability because the inability or failure of the travel agent or tour operator to meet their financial or contractual obligations to the customer under an overseas travel contract[1].  Affected customers were required to make a claim to the Commission in writing and to provide proof of loss[2].  Proof of loss includes relevant receipts, invoices, bank statements, credit card statements and other relevant documents that show actual payments made in relation to the loss claimed.

Customers were required to make a claim before 5pm on Monday 3rd December 2018.  Any claims received after this date cannot be processed.

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[1] All claims must comply with the Transport (Tour Operators and Travel Agents) Act, 1982.

[2] The Transport (Tour Operators and Travel Agents) Act, 1982 (Claims by Customers) Regulations, S.I. No. 104 of 1983.

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