Information on claims and repatriation for customers of travel agents and tour operators

Information on travel trade claims

Information on air passenger rights

Travel trade claims 

         Date                                       Name of Travel Agent/Tour Operator

Delta Travel Ltd

30 December 2009

Delta Travel Ltd

Donabate Travel

7 December 2009

Donabate Travel Ltd, trading as Escape 2

Budget Travel Ltd

25 November 2009

Budget Travel Limited

Claims are processed according to date of departure (earlier departure date taking priority) - we are currently processing claims for those departures on the weekend of 25th December 2009

20 October 2009

Killorans Travel Agency

Killorans Travel Agency

Albemarie Ltd,
trading as Tony Bond Travel

25 September 2009

Tony Bond Travel

Turing Ltd, including
Slattery's Travel
and Stein Travel

15 September 2009

Turing Ltd, including Slattery's Travel and Stein Travel

Paul Buckley Travel

3 September 2009

 Paul Buckley Travel (Charleville) Ltd

Northwest Travel

28 August 2009

The Travel Collection Ltd

14 August 2009

The Travel Collection Ltd, trading as Caribbean Travel

11 August 2009

Cork City Travel Ltd

 Cork City Travel Ltd

Ashbourne Travel Ltd

31 July 2009

 Ashbourne Travel Ltd

29 July 2009

Portlaoise Travel Ltd

 Portlaoise Travel Ltd

28 June 2009

Oonagh O'Leary
trading as Creation Travel

Oonagh O'Leary, trading as "Creation Travel"

18 June 2009

Analagh Ltd
Kells Travel
Swift Travel
Molloy Travel
Sundial Travel

Analagh Ltd

12 June 2009

Toolin Travel Ltd

Toolin Travel Ltd

18 May 2009

Greystones Travel Ltd

Greystones Travel Ltd

31 March 2009

CanAmerica

CanAmerican Travel Ltd

23 February 2009

Wondertravel

Wondertravel Ltd

06 February 2009

Driftaway Travel

Grant Travel Ltd, trading as Driftaway Travel

23 January 2009

Home & Abroad Travel

Mardan Ltd, trading as Home and Abroad Travel

05 January 2009

Lets Travel

Dunne & King Travel Ltd, trading as Lets Travel

17 December 2008

Landround Travel Ltd

Landround plc, parent company of Landround Travel Ltd .

13 August 2008

XL Leisure Group (Ireland) Ltd

XL Leisure Group (Ireland) Limited trading as XL Holidays

26 August 2008

Ronane Travel Ltd/
Great Escapes

Ronane Travel Ltd/Great Escapes

28 July 2008

McLaverty Travel Ltd

McLaverty Travel Ltd

11 July 2008

Failte Travel

Gerry MacMahon/Failte Travel Ltd

Air Passenger Rights

The Commission for Aviation Regulation ordinarily endeavours to respond to all complaints within two weeks of receipt. However we are currently unable to respect this timeframe due to the large volume of correspondence received in recent weeks.

To ensure that all complaints are dealt with equitably, correspondence is being processed on a date-of-receipt basis. We are currently responding to complaints received in November/December.

In the event that your particular complaint was submitted after this time we ask that you bear with us as we will be in contact with you shortly.

In the event that your complaint was submitted prior to this date please contact the office as it may be that additional information is required. 

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© 2010 Commission for Aviation Regulation
  • 3rd Floor Alexandra House Earlsfort Terrace Dublin 2
  • Phone: +353-(0) 1-6611700, Fax: +353-(0) 1-6611269, Email: info@aviationreg.ie