Downgrading

When an airline places a passenger in a class lower than that for which the ticket was bought they must refund a percentage of the cost of the affected flight. The refund amount varies depending on the flight distance.

If the flight distance is:

  • 1500km or less: 30% of the flight cost must be refunded;
  • 1500km – 3500km: 50% of the flight cost must be refunded;
  • Greater than 3500km: 75% of the flight cost must be refunded.

If an airline places a passenger in a class higher (i.e. upgrading) than that for which the ticket was purchased, it may not request any supplementary payment.

 

 

 

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© 2015 Commission for Aviation Regulation
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  • Phone: +353-(0) 1-6611700, Fax: +353-(0) 1-6611269, Email: info@aviationreg.ie