EU/EEA Enforcement Bodies

To access the website of an Enforcement Body click on the name of the country.

Austria  

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Bundesministerium für Verkehr
Innovation und Technologie
Postfach 3000 -Radetzkystr. 2
AT-1030 WIEN
Tel: +43 17 1162/9204
(Mon-Thurs: 9-12am)
Fax: +43 17 1162/9699
Email: fluggastrechte@bmvit.gv.at

Belgium

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SPF Mobilité et Transports
Denied Boarding Authority
Cellule de Communication Externe
City Atrium - Rue du Progrés 56
BE- 1210 Bruxelles

Fax: +32 2 277 40 73
Email:passenger.rights@mobilit.fgov.be

Bulgaria

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Ministry of Transport, Information
Technologies and Communications,
Directorate General, Civil Aviation
Administration
9, Dyakon Ignatii Str.
BG-1000 Sofia
Bulgaria

Tel.: + 359 2 937 1047
Fax: + 359 2 980 5337
Email: caa@caa.bg

Cyprus

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Department of Civil Aviation
27 Pindarou Street
Alpha Business Centre
CY - 1429 Nicosia

Tel. : +357 22 404150
Fax : +357 22 766552
Email: director@dca.mcw.gov.cy

Czech Republic

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Civil Aviation Authority
Airport Ruzyne
CZ - 160 08 PRAHA 6

Tel.: +420 225 422 267
Fax: +420 225 421 990
Email: caa@caa.cz

Denmark

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CAA-Denmark
Box 744, Ellebjergvej 50
DK-2450 COPENHAGEN SV
Tel.: +45 3618 6000
Fax: +45 3618 6001
Email: dcaa@slv.dk

Estonia

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Consumer Protection Board(CPB)
Rahukohtu 2
EE-10130 TALLINN

Tel.: +372 6201 700
Fax: +372 6201 701
Email: info@consumer.ee

Finland

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Complaints from private consumers: 

Consumer Disputes Board
P.O. Box 306
FI - 00531 Helsinki
Finland
 
Tel.: +358 10 36 65200
 
Complaints from business travellers:
Finnish Transport Safety Agency
P.O. Box 320
FI - 00101 Helsinki
Finland
 
Tel: +358 20 618 500 
 
Supervision of the interests of consumers on a collective level (no handling of individual cases):
Consumer Ombudsman & Agency
Haapaniemenkatu 4A, Box 5
FI - 00531 Hensinki
Finland

Tel.: +358 9 77 261
Fax: +358 9 77 267557
Email: posti@kuluttajavirasto.fi

France

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Direction Générale de L'aviation Civile
(DGAC)
Direction du Transport Aérien
Mission du Droit des Passagers
Bureau des Passagers Aériens
50 Rue Henry Farman
FR-75720 Paris Cedex 15

Tel.: +33 1 58.09.39.79 
Fax: +33 1 58.09.38.45

Germany

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Luftfahrt-Bundesamt (LBA)
Hermann-Blenk-Str, 26
DE-38108 Braunschweig

Tel.: +49 5 31 23 55 - 100
Fax: +49 5 31 23 55 - 707
Email: fluggastrechte@lba.de

Greece

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Hellenic Civil Aviation Authority
Air Transport and International Affairs
Division
Air Transport Economics Section D1/D
P.O.B 73751
EL- 16604 HELLINIKO

Tel.: +30 210 8916150
Fax: +30 210 8947132
Email: d1d@hcaa.gr

Hungary

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Hungarian Authority for Consumer Protection
József krt.6.
HU-1088 BUDAPEST

Tel: +36 1 459 4800
Fax: +36 1 210 4677
Email: nfh@nfh.hu

Iceland         

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Icelandic Civil Aviation Administration
Flugmalastjorn Islands
Skogarhlid 12
IS- 105 REYKJAVIK

Tel: +354 569 4100
Fax: +354 562 3619
Email: fms@caa.is
      

Ireland

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Commission for Aviation Regulation
3rd Floor, Alexandra House
Earlsfort Terrace
IE-DUBLIN 2

Tel.: +353 (0) 1 661 1700
Fax: +353 (0) 1 661 1269
Email: apr@aviationreg.ie

Italy

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ENAC
Viale del Castro Pretorio, 118
IT-00185 ROMA

Tel.: +39 06 44 596 1
Fax: +39 06 44 596 493
Email: cartadiritti@enac.rupa.it

Latvia

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Consumer Rights Protection Centre
157 k. Valdemara street.
LV-1013 RIGA

Tel: +371 67388624
Fax: +371 67388634
Email: ptac@ptac.gov.lv

Lithuania

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Civil Aviation Administration
Rodunes kelias 2
LT-02188 VILNIUS
Tel.: +370 527 39038
Fax: +370 5 2739237

Luxembourg

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Direction de la Consommation du
Ministère de l’Economie et du
Commerce extérieur
19 - 21, Boulevard Royal
LU-2449 Luxembourg

Tel: +352 2478 4135
Fax: +352 22 16 07
Email: passagersaeriens@eco.etat.lu

Malta

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Office for Consumer Affairs
Cannon Road
MT- Santa Venera, SVR 1411

Tel: +356 21 44 62 50
Email: airpassengerrights@gov.mt

Norway

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Flyklagenemnda,
Postboks 2924 Solli,
0230 Oslo
Norway

Tel: +47 22 54 60 00
Fax: +47 22 54 60 01
Email: post@flyklagenemnda.no

Poland

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Commission on Passenger's Rights
Ul.Marcina Flisa 2 
PL-02-247 WARSAW

Tel: +48 (22) 520 74 84
Fax: +48 (22) 520 73 47
Email: kopp@ulc.gov.pl

Portugal

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Administration
Instituto Nacional de Aviaçao Civil
Rua B, Edificios 4,5 e 6
Aeroporto da Portela
PT-1749-034 LISBOA

Tel: +351 (21) 842 3500
Fax: +351 (21) 847 3585

Romania

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National Authority for Consumers
Protection 
72, Aviatorilor Blvd, 011865
sector 1, Bucharest, ROMANIA
Tel.: +40-21-312 1275, 
Fax: +40-21-314 3462

Slovakia

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Slovak Trade Inspectorate
Prievozská 32
SK -  827 99 Bratislava 27
Tel.: +421 (02) 582 72 203 
Fax: +421 (02) 53 41 49 96

Slovenia

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CAA Slovenia
Vožarski pot 12
1000 Ljubljana

Tel.: +386 (4) 206 15 85
Fax: +386 (1) 43 16 035

Spain

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Agencia Estatal de Seguridad Aérea
División de Calidad y Protección al Usuario.
Avda. General Perón 40, Acceso B, (Recepción planta 1a)
ES-28020 Madrid

Tel: +34 91 597 83 21
Fax: +34 91 597 86 43

Sweden

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National Board for Consumer Complaints (ARN)
Allmänna reklamationsnämnden (ARN)
Box 174,
101 23 Stockholm
Sweden

Tel: +46 8 508 860 00
email: arn@arn.se

Enforcement Matters:

Consumer Protection Agency
Box 48
SE - 651 02 KARLSTAD
Tel.: +46 77 14 23 300
Fax: +46 54 19 41 95

Switzerland

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Office fédéral de l'aviation civile 
Section Droit et Affaires internationales
CH-3003 BERNE

Tel.: +41 31 325 80 39/40 
Fax: +41 31 325 80 32
Email: passengerrights@bazl.admin.ch

The Netherlands

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Inspectie Verkeer en Waterstaat 
PO Box 575
NL - 2130 AN Hoofddorp
Tel; +31 884 890 000
Fax: +31 704 562 424
Email: denied-boarding@ivw.nl

United Kingdom

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Passenger Complaints Unit
Civil Aviation Authority
CAA House
45-59 Kingsway
London WC2B 6TE
UK
Tel: +44 20 7240 6061
Fax: +44 20 7240 7071
Email: passengercomplaints@caa.co.uk

European Commission  EU flag.JPG 

DG FOR ENERGY AND TRANSPORT
BE -1049 BRUXELLES
BELGIUM

 

 Last updated 30th August 2012

© 2014 Commission for Aviation Regulation
  • 3rd Floor Alexandra House Earlsfort Terrace Dublin 2
  • Phone: +353-(0) 1-6611700, Fax: +353-(0) 1-6611269, Email: info@aviationreg.ie