Austria 
| Bundesministerium für Verkehr
Innovation und Technologie
Postfach 3000 -Radetzkystr. 2
AT-1030 WIEN
Tel: +43 17 1162/9204
(Mon-Thurs: 9-12am)
Fax: +43 17 1162/9699
Email: fluggastrechte@bmvit.gv.at |
Belgium  | SPF Mobilité et Transports
Denied Boarding Authority
Cellule de Communication Externe
City Atrium - Rue du Progrés 56
BE- 1210 Bruxelles Fax: +32 2 277 40 73
Email:passenger.rights@mobilit.fgov.be |
Bulgaria 
| Ministry of Transport, Information
Technologies and Communications,
Directorate General, Civil Aviation
Administration
9, Dyakon Ignatii Str.
BG-1000 Sofia
Bulgaria Tel.: + 359 2 937 1047
Fax: + 359 2 980 5337
Email: caa@caa.bg |
Cyprus  | Department of Civil Aviation
27 Pindarou Street
Alpha Business Centre
CY - 1429 Nicosia
Tel. : +357 22 404150
Fax : +357 22 766552
Email: director@dca.mcw.gov.cy |
Czech Republic  | Civil Aviation Authority
Airport Ruzyne
CZ - 160 08 PRAHA 6
Tel.: +420 225 422 267
Fax: +420 225 421 990
Email: caa@caa.cz |
Denmark 
| CAA-Denmark
Box 744, Ellebjergvej 50
DK-2450 COPENHAGEN SV
Tel.: +45 3618 6000
Fax: +45 3618 6001
Email: dcaa@slv.dk |
Estonia  | Consumer Protection Board(CPB)
Rahukohtu 2
EE-10130 TALLINN
Tel.: +372 6201 700
Fax: +372 6201 701
Email: info@consumer.ee |
Finland 
| Complaints from private consumers: Consumer Disputes Board P.O. Box 306 FI - 00531 Helsinki Finland Tel.: +358 10 36 65200 Complaints from business travellers: Finnish Transport Safety Agency P.O. Box 320 FI - 00101 Helsinki Finland Tel: +358 20 618 500 Supervision of the interests of consumers on a collective level (no handling of individual cases): Consumer Ombudsman & Agency Haapaniemenkatu 4A, Box 5 FI - 00531 Hensinki Finland Tel.: +358 9 77 261
Fax: +358 9 77 267557
Email: posti@kuluttajavirasto.fi |
France 
| Direction Générale de L'aviation Civile
(DGAC)
Direction du Transport Aérien
Mission du Droit des Passagers
Bureau des Passagers Aériens
50 Rue Henry Farman
FR-75720 Paris Cedex 15
Tel.: +33 1 58.09.39.79
Fax: +33 1 58.09.38.45 |
Germany 
| Luftfahrt-Bundesamt (LBA)
Hermann-Blenk-Str, 26
DE-38108 Braunschweig Tel.: +49 5 31 23 55 - 100
Fax: +49 5 31 23 55 - 707
Email: fluggastrechte@lba.de |
Greece 
| Hellenic Civil Aviation Authority
Air Transport and International Affairs
Division
Air Transport Economics Section D1/D
P.O.B 73751
EL- 16604 HELLINIKO Tel.: +30 210 8916150
Fax: +30 210 8947132
Email: d1d@hcaa.gr |
Hungary 
| Hungarian Authority for Consumer Protection
József krt.6.
HU-1088 BUDAPEST Tel: +36 1 459 4800
Fax: +36 1 210 4677
Email: nfh@nfh.hu |
Iceland 
| Icelandic Civil Aviation Administration
Flugmalastjorn Islands
Skogarhlid 12
IS- 105 REYKJAVIK Tel: +354 569 4100
Fax: +354 562 3619
Email: fms@caa.is |
Ireland 
| Commission for Aviation Regulation
3rd Floor, Alexandra House
Earlsfort Terrace
IE-DUBLIN 2
Tel.: +353 (0) 1 661 1700
Fax: +353 (0) 1 661 1269
Email: apr@aviationreg.ie |
Italy 
|
ENAC
Viale del Castro Pretorio, 118
IT-00185 ROMA
Tel.: +39 06 44 596 1
Fax: +39 06 44 596 493
Email: cartadiritti@enac.rupa.it |
Latvia 
| Consumer Rights Protection Centre
157 k. Valdemara street.
LV-1013 RIGA Tel: +371 67388624
Fax: +371 67388634
Email: ptac@ptac.gov.lv |
Lithuania 
| Civil Aviation Administration
Rodunes kelias 2
LT-02188 VILNIUS
Tel.: +370 527 39038
Fax: +370 5 2739237 |
Luxembourg 
| Direction de la Consommation du
Ministère de l’Economie et du
Commerce extérieur
19 - 21, Boulevard Royal
LU-2449 Luxembourg Tel: +352 2478 4135
Fax: +352 22 16 07
Email: passagersaeriens@eco.etat.lu |
Malta 
| Office for Consumer Affairs
Cannon Road
MT- Santa Venera, SVR 1411 Tel: +356 21 44 62 50
Email: airpassengerrights@gov.mt |
Norway 
| Flyklagenemnda,
Postboks 2924 Solli,
0230 Oslo
Norway Tel: +47 22 54 60 00
Fax: +47 22 54 60 01
Email: post@flyklagenemnda.no |
Poland 
| Commission on Passenger's Rights
Ul.Marcina Flisa 2
PL-02-247 WARSAW Tel: +48 (22) 520 74 84
Fax: +48 (22) 520 73 47
Email: kopp@ulc.gov.pl |
Portugal 
| Administration
Instituto Nacional de Aviaçao Civil
Rua B, Edificios 4,5 e 6
Aeroporto da Portela
PT-1749-034 LISBOA Tel: +351 (21) 842 3500
Fax: +351 (21) 847 3585 |
Romania 
| National Authority for Consumers
Protection
72, Aviatorilor Blvd, 011865
sector 1, Bucharest, ROMANIA
Tel.: +40-21-312 1275,
Fax: +40-21-314 3462 |
Slovakia 
| Slovak Trade Inspectorate
Prievozská 32
SK - 827 99 Bratislava 27
Tel.: +421 (02) 582 72 203
Fax: +421 (02) 53 41 49 96 |
Slovenia 
| CAA Slovenia
Vožarski pot 12
1000 Ljubljana Tel.: +386 (4) 206 15 85
Fax: +386 (1) 43 16 035 |
Spain 
| Agencia Estatal de Seguridad Aérea
División de Calidad y Protección al Usuario.
Avda. General Perón 40, Acceso B, (Recepción planta 1a)
ES-28020 Madrid Tel: +34 91 597 83 21
Fax: +34 91 597 86 43 |
Sweden 
| National Board for Consumer Complaints (ARN)
Allmänna reklamationsnämnden (ARN)
Box 174,
101 23 Stockholm
Sweden Tel: +46 8 508 860 00
email: arn@arn.se Enforcement Matters: Consumer Protection Agency
Box 48
SE - 651 02 KARLSTAD
Tel.: +46 77 14 23 300
Fax: +46 54 19 41 95 |
Switzerland 
| Office fédéral de l'aviation civile
Section Droit et Affaires internationales
CH-3003 BERNE
Tel.: +41 31 325 80 39/40
Fax: +41 31 325 80 32
Email: passengerrights@bazl.admin.ch |
The Netherlands 
| Inspectie Verkeer en Waterstaat
PO Box 575
NL - 2130 AN Hoofddorp
Tel; +31 884 890 000
Fax: +31 704 562 424
Email: denied-boarding@ivw.nl |
United Kingdom 
| Passenger Complaints Unit
Civil Aviation Authority
CAA House
45-59 Kingsway
London WC2B 6TE
UK
Tel: +44 20 7240 6061
Fax: +44 20 7240 7071
Email: passengercomplaints@caa.co.uk |
European Commission  | DG FOR ENERGY AND TRANSPORT
BE -1049 BRUXELLES
BELGIUM |